Terms of Service

Last updated: 5 November 2026

These terms apply to the Bhook Laagi mobile app and this website. By creating an account, placing an order, riding with us or submitting a form, you agree to them. If you do not agree, please do not use Bhook Laagi.

Accounts

• You must be at least 18 to create an account, order or ride.
• Use your own phone number and keep your PIN private. You are responsible for activity on your account.
• You can delete your account at any time in the app or by following the steps on our delete account page.

Orders and payment

• Prices, delivery fees and the total are shown before you confirm. Customers pay the rider the exact total shown in the app, in cash, when the order is delivered.
• Shops prepare the food and goods and are responsible for their quality. Riders deliver them.
• If something is wrong with an order, contact us through Help & Support in the app.
• Every order has a 4-digit delivery code in the app. The rider hands the order over only to the person who gives that code. Keep it private, and share it only with the person receiving the order.

Pick & Drop

• A rider picks up an item from the place you choose and takes it to the drop point. The fee is shown before you confirm and is paid in cash.
• Describe the item honestly, in text or a voice note. Do not send cash, jewellery or other valuables, documents you cannot replace, or anything illegal, dangerous, perishable without notice, or that needs a licence to carry. A rider may refuse an item that looks unsafe or does not match the request.
• If someone else receives the item, give them the delivery code. Whoever gives the code is treated as the receiver.

Buy for me

• You ask a rider to buy items for you. The rider pays the shop with their own cash, up to the spend limit you set.
• The rider sends the shop bill with a photo of the receipt. A bill within your limit is added to your order. A bill above your limit is added only if you approve it in the app; if you decline, the rider may remove items and send a new bill.
• At the door you pay, in cash, the approved bill plus the delivery fee shown in the app. The rider keeps the bill amount, because it repays what they spent at the shop.
• Once the rider has sent a bill, the order can no longer be cancelled in the app, because the items may already be bought. Contact Help & Support and we will help. Refusing to pay for an approved bill is a breach of these terms.
• Items are sold by the shop at the shop’s price; the shop is responsible for their quality. Riders will not buy anything illegal, alcohol, weapons, tobacco for anyone under 18, or medicines that need a prescription.

Voice notes and photos you send

• Record only your own request. Do not record other people without their permission, and do not include abuse, threats or anything illegal.
• Voice notes and photos are used only to complete the order, and are deleted 30 days after it ends, as described in our Privacy Policy.

How payment works: cash on delivery only

Bhook Laagi does not take payments online. We do not use JazzCash, Easypaisa, bank transfer, debit or credit cards, or any other online or in-app payment method for orders, and we never ask a customer to pay by any of them. If anyone claiming to be from Bhook Laagi asks you to send money to an account or wallet for an order, do not pay, and report it to us through Help & Support.

• Customer to rider. The rider collects the full order total in cash from the customer at the door. Please keep small change ready; the rider may not always have change.
• Rider to shop. The rider does not keep the shop’s money. After delivery, the rider returns the shop’s share of the cash (the price of the items, less Bhook Laagi’s commission) to the shop in person. The shop gives the rider a one-time handover code and the rider confirms it in the app, so both sides have a record that the cash was handed over.
• Buy for me. There is no shop share to hand over: the rider already paid the shop, so the approved bill collected from the customer is the rider’s to keep.
• Delivery fee. The delivery fee belongs to the rider and the commission belongs to Bhook Laagi, as shown in the app.
• Limits on cash held. To protect everyone, a rider holding too much uncollected cash may not be given new orders until it has been handed over to the shops.
• Disputes. If the amount collected or handed over is wrong, tell us through Help & Support with the order number. We will review the order and handover records and decide fairly.

Riders

• Riders must give true identity and vehicle details and hold a valid driving licence.
• Riders must follow traffic laws and treat customers and shops with respect.
• Riders collect cash on delivery on behalf of the shop and must return the shop’s share to the shop promptly, confirming each handover in the app. Keeping, delaying or under-paying shop cash, or asking a customer for more than the total shown, is theft and fraud and leads to permanent removal and, where the law allows, a report to the authorities.
• On Buy for me, riders must send the real shop bill with a clear photo of the receipt. Changing or inflating a bill is fraud and is treated the same way.
• Riders hand an order over only after the customer gives the correct delivery code, and use a customer’s voice note only to complete that order.
• While online or on a delivery, the rider app shares the rider’s location with us and the customer, as described in our Privacy Policy.
• New-order alerts are loud so they can be heard on the road. Riders should stop somewhere safe before handling the phone; no offer is worth breaking traffic laws for.

Chat, ratings and behaviour: zero tolerance for abuse

Customers and riders can chat about an order and rate each other. When you do, you must not post or send:

• abuse, insults, threats, harassment or hate based on religion, ethnicity, gender or anything else;
• sexual or vulgar content, or requests for personal contact unrelated to the order;
• fraud, scams, spam or requests for extra money;
• anything illegal under Pakistani law.

You can report any message, rating comment or person, and block them, from inside the app. Blocking stops chat between you and stops you being matched again. Our team reviews every report within 24 hours. We may remove content and warn, suspend or permanently remove any account that breaks these rules, and we may share information with the authorities when the law requires it.

Shops

• Submitting the registration form is a request to be contacted. It does not guarantee approval or a listing.
• You confirm the information you provide is accurate and that you are authorised to act for the business.
• Customers pay in cash to the rider, and the rider returns your share (item total less our commission) to you in person. You confirm each handover with a code in the app. Bhook Laagi does not collect customer money online and does not pay shops through JazzCash, Easypaisa or bank transfer for orders.
• Our platform commission is charged on the item total of delivered orders. It is settled with our team directly, for example by manual payment and reminders, not through an in-app payment gateway. A shop with unpaid commission above the limit we communicate may be hidden from customers until the dues are cleared. Rates and service terms are agreed with our team before your shop goes live.
• We may decline or remove a listing, for example for inaccurate information, hygiene or safety concerns, or misuse.

Acceptable use

• Do not give false, misleading or another person’s information.
• Do not try to disrupt, copy, scrape or gain unauthorised access to the app, website or our systems.
• Do not use Bhook Laagi for anything unlawful.

Intellectual property

The Bhook Laagi name, logo, designs and content belong to Bhook Laagi. You may not copy or reuse them without written permission.

Disclaimer and liability

Bhook Laagi is provided “as is”. To the extent permitted by law, Bhook Laagi is not liable for indirect or consequential loss arising from use of the app, the website or their content.

Privacy

Our Privacy Policy explains how we handle your information. For help, see Support.

Changes and governing law

We may update these terms; continued use means you accept the updated version. These terms are governed by the laws of Pakistan.

Contact us

Bhook Laagi, Fateh Jang and Attock, Pakistan.
Phone / WhatsApp: 0309 9718473
Email: hello@bhooklaagi.com